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Frequently Asked Questions:


~ What are the technical requirements for taking your courses?



In order to connect to our course site, you will need to have access to a computer and the internet. (If you are here now, you likely have all you need!) Depending on the type of course you are enrolled in, if it includes audio-to-audio, you may need a headset w/ microphone. (These can be purchased for about $5.) 



~ Which online service do you use? 

CM Live! uses CourseSites by Blackboard to host the on-line classes. This service allows both synchronous and asynchronous learning experiences, which means you can attend an online interactive webinar that’s scheduled at a certain time, and you can also access the online course materials, take part in various forums, and ask questions at any other time that suits you, treating it more like a repository of information. Both types of learning are key to getting the most from the course, so even if a student attends all the hourly sessions, he/she will have the best experience if the asynchronous resources are fully utilized as well.



~ What additional Online Services are available to students in your courses?



Courses typically meet once weekly for a live online discussion and presentation by the instructor. Chat forums as well as live audio/video feed and whiteboards are utiltized in these meetings. Course content-related discussion forums are available 24/7 to encourage peer-to-peer interaction beyond the weekly online class meeting. Online journals are available as a repository for student assignments including features that allow for instructor feedback. Via the "Going Further" feature of our course environment, the instructor may provide additional course content including links to documents, videos, websites, etc. Each course has its own course structure and as such, additional collaborative opportunities beyond what are listed here may be included.



~ What if I can’t get online easily? What if my computer is older? What if my internet connection isn’t very good?



It is the student’s responsibility to ensure that he/she has access to a high-speed, reliable, and consistent internet access.  Sometimes problems do crop up, but the CourseSites support page is excellent and can be accessed any time during the week to sort out anything, and includes a Web Chat option.

CM Live! will host an initial Orientation Meeting (once annually, prior to classes beginning) to go over technical requirements for accessing CourseSites and to assist students with minor technical glitches in accessing CM Live! online sessions and course features. 



~ What is your Attendance Policy?



Enrolling in any class requires a commitment. Regular, weekly attendance is expected for all courses. However, we know that absences do occur for reasons beyond the student's control. We are able to make class recordings on an as-needed basis, for these occurances. In addition, all documents and presentations referred to in class will be stored on our course page for asynchronous access outside of our weekly meeting.  

As a courtesy to the instructor and fellow students, please inform the CM Live! Administrator and/or Course Instructor of any absences, planned or otherwise, as soon as possible.

As part of their preparation for class, students are expected to have read any assigned readings and/or have completed any projects required by the course instructor prior to attending the class session for the week. Deadlines are posted by the instructor in  online assignments.



~ What happens if a class is unexpectedly cancelled without notice?



If, for any reason, an online class meeting needs to be canceled, CM Live! will make every attempt to contact students enrolled in the course, as soon as possible, regarding the cancelation and how to proceed with rescheduling the class meeting or viewing a class recording by the instructor, as an alternative to meeting live. However, if an on-line class meeting is unexpectedly canceled without notice (either the instructor has a family emergency, inclement weather causes a power outage, or the CourseSites website is down longer than 15 minutes into the session), then, after a 15-minute wait period, it is safe to assume the class is canceled and the class will be rescheduled. Again, students will be notified as soon as possible regarding alternative arrangements.

Rescheduling will take place during regularly scheduled class times, in as much as is possible or via recordings. Each course has an additional optional calendar day built into the system at the end of the year in May, plus liberal break weeks during the year, to allow for such inconveniences and rescheduling of class meetings should they occur. Regardless, each course will hold the number of advertised synchronous on-line class meetings (or substitute recordings) per year, as promised.



~ Can I share the Instructor-Created Course Documents with other people?

As these are class notes which have been written by the instructor, it would be against copyright law to share the documents without the author’s permission. Please do not share CM Live! or Instructor-Created Course Documents with persons outside of the CM Live! course class environment.



~ What is your Payment Policy?



CM Live! requires a $25 (per student/per year) non-refundable Registration Fee due upon registration. This fee is in addition to the cost of tuition. This fee reserves your child's seat in any enrolled courses.  After the Enrollment Deadline, there is a $35 late fee applied to enrollment. The remainder of the Tuition Fees are billed approximately one month prior to classes starting. Paypal is the preferred method for payment, though we do have alternate options for some of our UK customers. . Please contact the Administrator by email or CM Live! by use of the Contact Page for additional payment options. More details can be found on our Registration Page.



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~ Do you provide a Sibling Discount?



Yes. We offer a 50% discount for any siblings enrolling in the same course. Please contact the Administrator by email or CM Live! by use of the Contact Page if you have questions. Please note that our sibling discount policy applies to Core Courses only (see course designations for details).



~Do you have any other Discount Programs?



Yes! We offer referral discounts. For each paying, enrolled referral, we offer a 10% reduction on the cost of one course for one student to the referring family. If applicable, multiple referral discounts can be applied to the same course and student. Referrals must be noted on the registration form during the enrollment process. The referral discount is applied in the same enrollment year as the paying referral and cannot be carried over to future enrollments. Nor, will it be retroactively paid out as a refund for previous enrollments.



We offer multiple course enrollment discounts. If your child enrolls in more than one course per year, they  will receive a 5% reduction on the cost of the courses. This discount applies to Core Courses only and does not apply to Add-On Courses. 

We also offer one free course for those who want to serve as a "teacher's assistent" (TA) for a course.  



~ What is your Course Withdrawal Policy?



Due to the size and scope of each of our courses, the nature of the relationships with our instructors, the expense of leveraging resources for each course, and the need to have a stable class enrollment for the year for the success of all students involved, it is important for parents to make a commitment, with their child, when enrolling in a course. That said, we know that sometimes there are legitimate reasons for withdrawing from a course.

Please see our Registration Page for our current refund/withdrawal policy.

~ I have a conflict with the course meeting time. Will you offer additional sessions?



Typical class size for each course is limited to a maximum of 20 students. The typical minimum required is 10 students. If there is enough interest, and the instructor for the course is available, we will consider opening up a second session for the course, at a different time. For that to happen, we will  need to reach the maximum enrollment for the current course (in this example: 20 enrollees) and have a waiting list of 10 (in this example) for the second class. This website will be updated should a second session be offered for the current year for any of our course offerings. Please contact the Administrator via email or CM Live! via the Contact Page if you are interested in being placed on a Waiting List for a course that does not meet your scheduling needs. 



~ How do I Enroll?

We are glad you've decided to join us!  To enroll, use our registration link on the Register Page of our website. Or for further questions, please contact CM Live! via the Contact Page on this website. The CM Live! Administrator will be in contact with you via email to help you complete the enrollment process. Enrollment for the the 2014-15 session begins May 1, 2014. 



~ How do I stay up to date with your course offerings?



We're on Facebook!  You can find us here. "Like" our FB page to be sure you stay current with our course offerings and important updates! Of course, you can always check back here, on our website, too.



~ I have additional questions. Can you help?

Please see the F.A.Q. Page for the course you are interested in, if your questions pertain more specifically to the course itself. If your questions are still not answered, please contact the Administrator via email or use the Contact Page to contact CM Live! for additional information regarding your questions. We are happy to hear from you!





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Early Bird Signups Begin May 1, 2014!  10% off Core Courses if you register NOW thru May 31,2014! 

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